Delivery

Gifts Alive send potted plants via accredited and nationally recognized carriers. These methods are secure and require a signature upon delivery. Please make sure there is someone available to collect your order and sign for it. If there is no one there at the time a nominated location can be accepted by our couriers with your prior approval. Please also note the courier may charge extra for this service. We do not despatch goods COD. We do not deliver to PO BOX numbers. Orders placed after 2pm EST will be delivered next trading day. If same day delivery is required a $15.00 surcharge will apply Please allow 1 working day for your order to be delivered after payment is confirmed.

Please note Plants can not be delivered to Hospitals.

Returns

Returns will only be accepted if the goods supplied are not as requested or if they arrive broken or damaged in transit. Gifts Alive reserve the right to replace any or all damaged goods with a product of similar description. This will be done at the discretion of Gifts Alive and all extra postage costs will be born by us. Returns will not be accepted on unclaimed Gifts and charges will not be refunded.